Step Conditions (Coming Soon)

Step Conditions in Novu enable personalized and dynamic workflows by customizing steps based on subscriber data, topics, or behavior, with flexibility across step, channel, and preference levels.

Step Conditions allow you to customize a Subscriber’s workflow journey using their Data, Topics, or prior behavior.

For instance, if a Subscriber doesn’t See or Read an In-App Notification Step within a specific time (e.g., X minutes), you can automatically trigger a Mobile Push Notification Step to engage them through another channel. These features enable more sophisticated, personalized notification workflows, boosting engagement and communication.

Levels of conditions

You can apply conditions at three levels:

1. Step-Level Conditions

   Define whether an individual step within a workflow should execute during a workflow run.

   Example: Send an email only if the preceding in-app notification hasn’t been seen or read.

2. Channel-level conditions

   Control execution of steps using a specific channel across all workflow runs.

   Example: Trigger SendGrid email channel steps only in the production environment.

3. Preference-level conditions

   Manage notification preferences available during a workflow run.

   Example: Allow recipients to mute notifications for specific product resources.

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Condition types

Novu’s shared conditions model supports the following types:

• Data — Evaluates workflow trigger data payload properties.
• Subscriber — Evaluates properties of the workflow subscriber.
• Actor — Evaluates properties of the workflow Actor.
• Environment Variable — Evaluates custom environment variables.
• Workflow — Evaluates properties of the current workflow.
• Workflow run state — Evaluates runtime properties of the workflow.
• Tenant — Evaluates properties of the associated tenant.